Terms & Conditions

Property and Cancellation Policies

Cancellation Policy

Cancellations must be made at least 48 hours prior to the scheduled check-in time to avoid charges. If canceled less than 48 hours before check-in, the first night's rate plus applicable taxes will be charged and is non-refundable.

**Please note: This policy may not apply during blackout periods, including holidays, three-day weekends, or other designated high-demand dates, during which all bookings are non-refundable regardless of cancellation timing. Always review the cancellation policy at the time of booking, as it will specify whether your reservation is refundable or non-refundable.**

Final Pricing Policy

All prices and applicable taxes quoted at the time of booking are final and non-negotiable. Once a reservation is confirmed, no adjustments or changes to the pricing or taxes will be permitted. Please review all details carefully before completing your booking.

Check-In & Check-Out Policy

Check-In: 4:00 PM – Arrive with Ease!
Get ready for a seamless transition from a long drive to your perfect night away! Check-in starts at 4:00 PM, so you can settle in and start relaxing. Please have your ID and reservation details ready for a quick verification process to ensure a smooth arrival. While you’re here, why not explore our extra options? Pre-purchase fun add-ons like our S’mores Kit for a cozy campfire evening under the stars! Check out all available experiences when booking or ask our team for details.

Check-Out: 10:00 AM – Until Next Time!
We hope your stay was filled with unforgettable moments! Check-out is at 10:00 AM, giving you time to pack up and say goodbye to your home away from home. Leave with a smile, and we can’t wait to welcome you back for another adventure soon!

Saltwater Pool Policy & Liability WaiverMake a Splash at Our Saltwater Oasis!
Welcome to our sparkling saltwater pool, where fun and relaxation come togetherfor an unforgettable time! Open daily from 9:00 AM to 10:00 PM, it’s theperfect place to soak up the sun and create joyful memories. To keep everyonesafe and smiling, please read and follow our pool policies below. By bookingwith us, you automatically agree to this policy and liability waiver.Pool Rules – Keep the Fun Flowing Safely!

• No Lifeguard on Duty – Swim at Your Own Risk!
  We love the sound of laughter and splashes, but safety is our top priority! There is no lifeguard on duty, and all guests swim at their own risk. Parents and guardians are responsible for supervising their children at all times.
• Supervision Requirements (Branson, MO Guidelines)
  In line with local standards, such as those at the Branson AquaPlex, children under 12 years old must be accompanied by a parent or guardian at least 16 years old in the pool area. Children unable to swim must have an adult within arm’s reach providing touch supervision at all times. Non-swimmers, regardless of age, are not permitted in deep areas without an adult.
  Why? Close supervision ensures every splash is a safe one!
• Pool Safety Rules
• No running, diving, or roughhousing. Let’s keep the pool deck safe and slip-free!
• Swim diapers required for children age 2 and under or any non-toilet-trained guests.
• No glass containers, food, drinks, or chewing gum in the pool area to keep our pool pristine!
• Guests with open wounds, rashes, or infectious conditions may not enter the pool.
• The pool will be cleared during lightning or threatening weather for everyone’s safety.
• Pool Hours: 9:00 AM – 10:00 PM
  Enjoy the pool during these hours to respect quiet time for all guests. Please keep the good vibes going by exiting promptly at closing!
• Have Fun, But Be Considerate!
  We adore joyful laughter, but please keep noise levels respectful to fellow guests. No amplified music or disruptive behavior, so everyone can enjoy their poolside escape.

Liability Waiver – Your Agreement to Swim Safely
By booking with Branson Falls Lodge, you acknowledge and agree to the followingterms as a condition of your reservation:

• Assumption of Risk: You understand that swimming and pool use involve inherent risks, including but not limited to slips, falls, drowning, or injury. You voluntarily assume all risks associated with pool use for yourself and any minors under your supervision.
• Release of Liability: You release Branson Falls Lodge, its owners, employees, and affiliates from any and all liability, claims, damages, or losses (including death) arising from pool use, except in cases of gross negligence or willful misconduct.
• Parental Responsibility: Parents or guardians are solely responsible for the safety and supervision of their children. You agree to comply with all supervision requirements, including those for children under 12 or non-swimmers as outlined above.
• Compliance with Rules: Failure to follow pool rules may result in removal from the pool area without refund.
• Health and Safety: You confirm that you and your party are in good health to swim and will not use the pool if experiencing conditions that pose a risk to others.

Automatic Agreement by Booking
By making a reservation with Branson Falls Lodge, you automatically affirm thatyou have read, understood, and agree to be bound by this Pool Policy andLiability Waiver. This agreement applies to you and all members of your party,including minors under your care, and is enforceable to the fullest extentpermitted by Missouri law.Pro Tip: Add Some Sizzle to Your Stay!
Check out our poolside add-ons, like s’mores kits for a cozy campfire evening,available for pre-purchase. Let’s make your getaway extra special!

Use of Personal Information PolicyYour Privacy at Branson Falls Lodge – We’ve Got You Covered!
At Branson Falls Lodge, we’re all about making your stay amazing while keepingyour personal info safe. Here’s how we collect, use, and protect your data. Bybooking with us, you agree to this policy.What We Collect

• Booking & Check-In: Name, contact details, payment info, and ID for reservations and verification.
• Preferences: Room choices or extras (like s’mores kits for campfire fun!).
• On-Site & Online: Security footage in common areas (e.g., pool) or website activity (e.g., IP addresses).

How We Use It

• To confirm bookings, personalize your stay, and provide services.
• To communicate confirmations, offers, or respond to inquiries.
• To ensure safety, comply with laws (e.g., Branson, MO guest records), and improve our services.

Who We Share With
We don’t sell your data! We share only when needed:

• With trusted partners (e.g., booking or payment processors) under strict confidentiality.
• For legal requirements or emergencies (e.g., safety at our saltwater pool).

How We Protect It
We use encryption, restricted access, and regular security checks to safeguardyour info. No system is 100% secure, but we’re committed to keeping your datasafe.Your Choices

• Opt out of marketing emails or texts via the “unsubscribe” link or by contacting us.
• Request to view or update your info by reaching out to our team.

Data Retention
We keep data only as needed (e.g., 7 years for tax records, 30 days forsecurity footage) and securely delete it afterward.Contact Us
Questions? Email us at infor@bransonfallslodge.com. Let’s make your stay worry-free!

Accessibility & Special Needs PolicyWelcome to Branson Falls Lodge – A Place for Everyone!
At Branson Falls Lodge, we’re dedicated to ensuring every guest enjoys acomfortable stay, from check-in to s’mores by the campfire. We proudly supportguests with disabilities and special needs, complying with the Americans withDisabilities Act (ADA). Here’s how we make your visit accessible andstress-free!Accessible Facilities & Services

• Rooms: ADA-compliant rooms with wider doorways, roll-in showers, grab bars, and lowered fixtures. Book these early!
• Common Areas: Accessible pathways to our lobby, saltwater pool (9 AM–10 PM), lobby, and parking.
• Communication Aids: Visual or hearing assistance (e.g., written instructions, amplified devices) available upon request.

Service Animals vs. Emotional Support Animals – Know theDifference

• Service Animals (ADA-Compliant): Under the ADA, service animals are dogs (or miniature horses) individually trained to perform specific tasks for a person with a disability (e.g., guiding the visually impaired, alerting to seizures). They are permitted in all hotel areas, including rooms, dining, and poolside, with no extra fees. Guests are not required to provide documentation, but we may ask: (1) Is the animal a service animal required because of a disability? (2) What task is it trained to perform? Please notify us during booking to ensure a smooth check-in (4 PM).
• Emotional Support Animals (ESAs): ESAs provide comfort but are not trained to perform specific tasks and are not covered by ADA public access rights. Per our policy, ESAs are not permitted in public areas (e.g., lobby, pool) and may incur a pet fee if allowed in rooms, subject to availability and prior approval. Contact us before booking to discuss ESA accommodations.
• Legal Note: Misrepresenting an ESA as a service animal is a violation of federal law. We reserve the right to remove non-compliant animals and charge applicable fees.

Requesting Accommodations
Need something special? We’re here to help!

• When Booking: Share accessibility or special needs via our website, phone 417.213.6067 or email at infor@bransonfallslodge.com .
• At Check-In (4 PM): Confirm details with our team to ensure your stay is perfect.
  We’ll accommodate requests based on availability—early communication is key!

Our Commitment
We strive to exceed ADA standards to make your stay seamless. If you encounterbarriers, contact us immediately. Your comfort is our priority!Feedback
Tell us how we can do better! Reach out at info@bransonfallslodge.com or duringcheck-out (10 AM). We want every guest to leave smiling.

Third-Party PolicyBook with Confidence at Branson Falls Lodge!
At Branson Falls Lodge, we’re all about making your stay as smooth as as’mores-filled evening by the campfire. Whether you book directly or through athird party (like travel agencies, online platforms, or event planners), thispolicy ensures clarity and a hassle-free experience. Let’s dive in!1. Third-Party Bookings

• Authorized Platforms: We partner with trusted third parties (e.g., Expedia, Booking.com) to offer convenient booking options. Always verify you’re using a legitimate platform to avoid scams.
• Booking Terms: Third-party reservations are subject to their terms (e.g., cancellation, refund policies) in addition to our hotel policies (see cancellation, accessibility, etc.). Review both when booking!
• Direct Communication: For changes, special requests (e.g., ADA rooms, s’mores kits), or check-in details (4 PM), contact us directly at 417.213.6067 or info@bransonfallslodge.com . Third parties may not relay all requests.

2. Payments & Charges

• Third-Party Payments: Payments made through third parties are processed by them. We’re not responsible for their fees, refunds, or disputes.
• Hotel Charges: Incidentals, add-ons (e.g., poolside s’mores), or damages are charged directly by us at check-in or check-out (10 AM), per our pricing policy.
• Final Pricing: All rates and taxes are final at booking, as per our pricing policy, whether booked directly or via third parties.

3. Liability & Disputes

• Third-Party Actions: We’re not liable for errors, miscommunications, or issues caused by third parties (e.g., incorrect booking details). Contact the third party first for resolution, then reach out to us if needed.
• Hotel Policies Apply: All guests, regardless of booking method, must follow our policies (e.g., pool rules, no ESAs in public areas). Non-compliance may result in fees or removal.
• Fraud Protection: We verify IDs at check-in to ensure bookings match guests. Report suspected third-party fraud to us immediately.

4. Group or Event Bookings

• Third-party organizers (e.g., wedding planners, tour operators) must coordinate with us in advance. Group bookings may have custom terms—contact us for details.
• Guests booked via organizers are responsible for understanding our policies.

Contact Us
Questions about third-party bookings? We’re here to help! Reach out at info@bransonfallslodge.com , 417.213.6067,or during check-in. Let’s make your Branson stay unforgettable!By Booking, You Agree!
Booking with Branson Falls Lodge directly or through a third party, means youaccept this policy and all applicable hotel policies. Here’s to a fantasticstay!

Bunk Bed Liability WaiverClimb into Fun at Branson Falls Lodge!
At Branson Falls Lodge, we’re thrilled to offer bunk beds for a cozy,family-friendly stay—perfect for making memories before s’mores by thecampfire! To keep everyone safe, please read and agree to this bunk bedliability waiver. By booking with us, you accept these terms to ensure aworry-free adventure.Bunk Bed Safety Rules

• Age Restrictions: Top bunks are for guests 6 years and older only. Children under 6 must use lower bunks to prevent falls.
• Supervision: Parents or guardians must supervise children using bunk beds at all times. Ensure kids follow safety rules—no roughhousing or jumping!
• Proper Use: Use ladders to access top bunks. Do not stand, sit, or play on top bunks or ladders. Maximum weight limit per bunk is 200 lbs—check signage in room.
• Condition Check: Inspect bunk beds upon check-in (4 PM). Report any damage or concerns to our team immediately at 417.213.6067 or info@bransonfallslodge.com .
• No Modifications: Do not alter or move bunk beds or remove safety rails.

Risks & Liability
Bunk beds carry inherent risks, including falls, injuries, or property damage.By using bunk beds, you agree:

• Assumption of Risk: You voluntarily assume all risks of bunk bed use for yourself and minors under your care, including but not limited to falls, collisions, or injuries.
• Release of Liability: You release Branson Falls Lodge, its owners, employees, and affiliates from any liability, claims, damages, or losses (including injury or death) arising from bunk bed use, except in cases of gross negligence or willful misconduct.
• Parental Responsibility: Parents or guardians are solely responsible for ensuring children’s safety and compliance with bunk bed rules.
• Compliance: Failure to follow rules may result in removal from the room or additional fees for damages.

Automatic Agreement by Booking
By making a reservation with Branson Falls Lodge, you affirm that you haveread, understood, and agree to be bound by this Bunk Bed Liability Waiver. Thisapplies to you and all members of your party, including minors, and isenforceable under Missouri law.

Contact Us
Questions or concerns? Reach out at info@bransonfallslodge.com, 417.213.6067, or during check-in. Let’s make your stay safe and spectacular!

General Liability Waiver & Guest Responsibility PolicyWelcome to Branson Falls Lodge – Your Adventure Starts Here!
At Branson Falls Lodge, we’re excited to host your Branson getaway, completewith s’mores by the campfire and splashes in our saltwater pool! To ensure asafe and enjoyable stay, this policy outlines our liability and guestresponsibilities. By booking with us, you agree to these terms, so let’s makeyour visit worry-free!Liability Waiver

• Assumption of Risk: You acknowledge that staying at our property involves inherent risks, including but not limited to slips, falls, injuries, or accidents in rooms, common areas (e.g., pool, 9 AM–10 PM), or outdoor spaces. You voluntarily assume all risks for yourself and your party, including minors, when using our facilities.
• Release of Liability: You release [Your Property Name], its owners, employees, and affiliates from any and all liability, claims, damages, or losses (including injury, illness, or death) arising from your stay, except in cases of gross negligence or willful misconduct. This includes incidents related to bunk beds, pool use, or other amenities.
• No Guarantee of Safety: While we maintain a safe environment, we cannot guarantee freedom from accidents. Guests use the property at their own risk.

Guest Responsibility for Damages

• Accountability: You are responsible for any and all damages to the property, furnishings, or amenities (e.g., rooms, bunk beds, pool area) caused by you or your party, including minors or pets (if permitted).
• Charges: Damages will be charged to the payment method provided at check-in (4 PM) or invoiced post-check-out (10 AM). Examples include broken furniture, stained linens, or excessive cleaning needs.
• Inspection: Report any pre-existing damage upon check-in to avoid charges. Failure to comply may result in additional fees or legal action.

Safety & Compliance

• All guests must follow our policies (e.g., pool rules, bunk bed safety, no ESA or pets allowed) to ensure a safe stay. Non-compliance may lead to removal without refund and liability for damages.
• Parents/guardians are responsible for supervising minors at all times, including in rooms, pool, or common areas.

Automatic Agreement by Booking
By making a reservation with Branson Falls Lodge, you affirm that you haveread, understood, and agree to be bound by this General Liability Waiver andGuest Responsibility Policy. This applies to you and all members of your party,including minors, and is enforceable under Missouri law.Contact Us
Questions or concerns? Reach out at info@bransonfallslodge.com, 417.213.6067, or during check-in. Let’s make your stay safe, fun, andunforgettable!

Fire Pit Policy & Liability WaiverCozy Up at Branson Falls Lodge’s Fire Pits!
Our fire pits at Branson Falls Lodge are perfect for s’mores and starry Bransonnights! To keep things safe and fun, follow this policy and waiver. By bookingwith us, you agree to these terms for a worry-free experience.Fire Pit Safety Rules

• Hours: Available 3PM-10PM, weather permitting. Confirm at check-in (4 PM).
• Supervision: Children under 12 must be accompanied by an adult near fire pits.
• Proper Use: Use only provided firewood or our s’mores kits. No unauthorized materials (e.g., trash). Keep a 5-foot clear radius.
• Safety: No running or horseplay. Extinguish fires before leaving—ask staff for help if needed.
• Report Issues: Notify us of fire pit damage at 417.213.6067 or info@bransonfallslodge.com .

Risks & Liability
Fire pits carry risks like burns or property damage. By using them, you agree:

• Assumption of Risk: You accept all risks (e.g., burns, injuries) for yourself and your party, including minors.
• Release of Liability: You release Branson Falls Lodge, its owners, and staff from liability for injuries or losses, except in cases of gross negligence.
• Guest Responsibility: You’re liable for damages caused by your party. Charges apply via payment at check-in or post-check-out (10 AM).
• Compliance: Breaking rules may lead to removal or fees.

Automatic Agreement by Booking
By reserving with Branson Falls Lodge, you accept this Fire Pit Policy andLiability Waiver, binding for your party under Missouri law.S’mores Tip!
Grab our s’mores kits for a tasty fire pit treat—ask when booking!Contact Us
Questions? Reach out at info@bransonfallslodge.com, 417.213.6067, or at check-in. Let’s make your stay toasty!